What is a chat bot?
A Chat Bot is a computer program that can help simulate a conversation with a human. This can be used to help answer questions, book appointments or even switch to a live agent when one is available. By providing this level of customer service, you can help improve your chances of making a sale or keeping a customer happy.
Chat bots are great for websites that receive a lot of traffic and need a way to quickly answer common questions. They can also be used to help schedule appointments or direct customers to the appropriate live agent.
Chat Bot Automations
Chat bots can be used to automate certain tasks on your website. This can free up your time so that you can focus on other aspects of your business. Automations can include tasks such as:
- Responding to common questions
- Booking appointments
- Switching to a live agent
- Directing customers to the appropriate page on your website
If you are looking for ways to improve your customer service, creating and maintaining a chat bot may be a good option for you.